FAQ

• I bought my VIP tickets! When will I receive all the pre-show party informations?

  • Patrons are contacted via e-mail approximately two weeks prior to the show day with all the information for the pre-show party. Emails are sent to the address provided during the purchase process. Alternatively, all information can be downloaded from the links on our VIP page. Please note, the letters do NOT grant you entry to the VIP party, they are for information purposes only.

• It says that the VIP seats are located within the first ten rows of the theatre. Does that mean all tickets in the first ten rows of the theatre are VIP tickets?

  • No, there are plenty of non-VIP tickets located in the first ten rows of the theatre as well. Just because the ticket is in the first ten rows does not mean it’s a VIP ticket, so pay careful attention during the purchase process to ensure you are purchasing a VIP ticket.

• Do I need to attend the VIP party with my child? Can I just buy them a ticket and wait for them outside the party area?

  • All children must be accompanied by an adult to attend the VIP party. Unaccompanied children are not permitted.

• Do I need to purchase a VIP ticket for myself, or can I just purchase one for my child?

  • Every person who attends the VIP party must have a VIP ticket – so yes, you will need to purchase VIP tickets for both yourself and your child. Exceptions may be made for babes in arms (children who have not reached their first birthday as of show day) if venue policy permits. Please contact the venue directly to check their babes in arms policy.

• Who is Koba Entertainment?

  • Learn more about the producers by visiting us at www.kobaentertainment.com.

• Why isn't my city on your performance schedule?

  • We try our best to perform in as many cities as possible. Unfortunately, venue availability and time constraints limit us from performing in every city.

• How do I receive a password to receive presale or discount tickets?

  • In order to receive presale passwords and other special offers, all you have to do is register to our Koba Entertainment mailing list. To sign up, please click here.

• Will it be too loud for my child?

  • No, the sound is adjusted for the size of the venue and the nature of the show. The songs are pleasant and there are no harsh noises. Please remember, however, that the sound must reach the little ears in the back row, as well as the front.

• Is my child old enough to see a live production?
• Do I need to purchase a ticket for my infant child who will set on my lap the entire show?

  • Children over the age of 12 months on the performance date need a ticket. However, some venues require that everyone, regardless of age, has a ticket due to fire regulations. Please contact your venue for more information on their policies.

• Will there be merchandise at the show?

  • Yes, there will be a merchandise booth stocked with items only available at the live shows. We suggest bringing cash if you intend to purchase any items.

• Can I bring a camera?

  • Yes, this is a special moment for your family and we encourage you to capture it on film! The photo footage should however be for personal use only, and we ask that you do not use a flash during the show. Professional photography and videotaping are strictly prohibited without prior consent from Koba Entertainment. Please also respect the venue’s regulations.

    If you do take any pictures, we invite you to share them with us on Facebook.

• How Early Should I Arrive?

  • We suggest that you plan additional time for traffic delays, parking, and entrance to the venue. The doors typically open 1 hour in advance of the show start time.

• How long is a typical performance?

  • Koba Entertainment’s live performances are 60-70 minutes, plus one 20 minute intermission.

• What can I expect from a Koba Entertainment show?

  • Koba Entertainment’s productions provide a special musical experience for you and your family. Attending a live theatrical performance enables your child to enjoy their favourite characters in a whole new dimension. We believe that attending the theatre at a young age will lead to a lifelong journey of appreciating and learning through the arts.

    Most children are familiar with their favourite characters on television or on the pages of story books. We suggest that you explain that this will be different, as the story will be happening live and in-person. The characters are also a lot larger up close than in books or on TV, so you should prepare them for that.

    Be sure to have fun! We encourage children to participate from their seats through clapping, dancing and singing-along.

    We do ask that you be safe as well as considerate of those around you.